general

• Your commission will be created according to our creative team's interpretation strictly based off the references you provide to us prior to the work starting.

• If you require or envision a specific outcome, please ensure any references and instructions for our team are thoroughly prepared in advance and sent prior to payment.

• If you provide limited references or fill out our form briefly, anything non-specified will be created to our discretion and creative freedom.

• We download a copy of your references to work off prior to beginning the work. A change in the direction of the commission or your references after invoice will incur extra fees.

• Please note that we have specific art and design styles which are always evolving and the final discretion is up to our creative team's interpretation of your references and the original brief.

• We may use assets we commercially own when creating parts of your work.

• All work is completed by a team of experienced creatives who are contracted to and a part of our studio under a strict NDA to guarantee the client and project's privacy. We try our best to optimise for the best quality in every project but we can not assure that mistakes will not arise as we are all human. We will always try our best to rectify and improve upon any situations to the best of our abilities.

• Should you be unsatisfied with the work at any time or moment, please discuss with our team directly instead of third parties. We will always try our best to reach an amicable outcome that benefits all parties.

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complex works

• We reserve the right to deny complex works.

• Works that are too complex may be charged an additional fee. This would have to be discussed with us further.

• We reserve the right to not work on any content we refuse to engage with, without need for providing reason.

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payments

• All payments or currency shown are in USD and made via our Website Checkout System (Stripe) or PayPal (+5% Handling Fee).

• Payment is required upfront before we begin any work on your commission.

• All invoices must be paid within 48 hours or your commission may be cancelled. Contact us if you need further time.

• Refunds and cancellations are not possible once we have collected payment as processes would have begun for your work.

• Any persons who charge back a payment or request refunds without attempting to resolve the situation amicably (especially once the work has already begun or been completed) will be blacklisted and banned.

• Partial/Refunds are possible under limited circumstances such as if we have decided to cease working on your project or have failed to deliver the goods.

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deliverables

• All static assets will come as .PNG files and all animated assets will come as .WEBM files for stream usage.

• Schedule Designs will come as .PSD files for editing usage.

• Some animated files may come as .MOV files for editing usage.

• Depending on what is commissioned and the price you have paid, there will be a set amount of revisions or updates available.

• Our standard revisions are between 1 - 3 per deliverable. Please contact us for exact amounts. You may purchase extra revisions if possible.

• Revisions for previous stages can not occur once a stage has been confirmed.

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timeline

• Our standard output window is anywhere between 4 - 8 weeks from payment for the commission to be completed.

• We do not guarantee deadlines. Feel free to let us know if there is a deadline and we can discuss the details.

• Complex work, requests or delays with client communication may extend the output window.

• Updates are usually provided prior to heading on to animation.

• We require confirmation of approval within 72 hours of the updates/revisions.

• If we do not hear back within 72 hours, we may continue the work and deliver the outcome to you.

• Timelines depend on the client keeping to review timelines and any failure to meet this period will result in corresponding delays to delivery.​

• We reserve the right to cancel, refund or decline any commissions at any stage for any reason.

• Rush orders are available and will fast track the order to the front of the queue.

• After orders are approved for final delivery, it may take us up to 48 hours to provide the approved assets.

• Please download your project files and save a copy somewhere safe within one (1) month of delivery.

• All commissions may be erased from our servers one (1) month after delivery. Please keep a safe copy of your goods once the downloads are available.

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licence & copyright

• Please only supply art that you own and have permission to be modified and used as part of our graphics.

• Upon submitting any extra material, included but not limited to; art, graphics or images for our team to edit or use with your commission, you are acknowledging legal ownership of the assets and providing a licence or authorising UwU Media to utilise the assets for the creative work and to publish any of the assets together with the work we've created for you.

• UwU Media owns all copyright to the designs we have created and we are allowed to publish any designs made for our training, quality assurance, social media, website, marketing or portfolio usage.

• You are not allowed to resell or claim any work done by us as your own.

• All credit for work done should be linked back to UwU Media.